Overview
CALEVRAN operates the service available at businessaiemployee.com. This policy explains how we handle information when businesses use the service and when people interact with our website or connected customer-message channels.
Information We Handle
Depending on the features a business chooses to use, we may handle:
- Instagram messages received through Meta APIs, including message content and account or sender identifiers needed to route a conversation.
- WhatsApp messages and related sender or conversation identifiers supplied through a connected messaging service.
- Gmail and other email integration data, including sender details, message content, subject lines, and information needed to organize or reply to messages.
- Customer contact information included in connected messages or emails, such as names, email addresses, phone numbers, or account identifiers.
- Leads, message summaries, and draft responses generated or saved in the service.
- Portal account information, including account name and email address, and information needed to authenticate and manage access.
- Demo request information submitted through our website, such as business name, contact name, email address, phone number, business type, preferred contact method, and message.
- Operational and audit records used to operate, secure, troubleshoot, and review the service.
How We Use Information
We use information to provide and operate customer-message workflows, route messages to the correct business, organize inbound communications, identify potential leads, prepare draft responses, maintain account access, respond to demo requests, and support service safety and reliability.
AI Processing
When the service prepares an AI response, relevant message content and conversation context may be sent to OpenAI for processing. The service uses the result to prepare a response within the business information and safety boundaries configured for that business.
Business Customer Responsibilities
Business customers decide which customer-message channels and information they connect to the service. They remain responsible for their relationship with their customers and for providing any notices or obtaining any permissions required for their use of customer information. We process connected customer information to provide the service to the business customer.
Sharing and Sale of Personal Information
We do not sell personal information. We share information with service providers only as needed to provide the connected features a business chooses to use, such as messaging, email, and AI-processing providers.
Retention
We retain information for as long as reasonably needed to operate the service, maintain records, resolve issues, and meet applicable obligations. Retention may vary by information type, service configuration, and business relationship. Some operational records and resolved workflow data may be removed as part of routine cleanup.
Security
We use administrative access controls, validation, and operational safeguards intended to protect information handled by the service. No method of transmission or storage is completely secure, and users should avoid sending unnecessary sensitive information through customer-message channels.
Access, Correction, and Deletion Requests
To request access to, correction of, or deletion of information associated with this service, contact aiempcreate@gmail.com. If you are a customer of a business using CALEVRAN, you may also contact that business directly. We may need to verify a request and coordinate with the relevant business customer before acting on it.
Changes to This Policy
We may update this policy as the service changes. Updates will be posted on this page with a revised effective date.
Contact: CALEVRAN, aiempcreate@gmail.com